Russian Watch Warranties
We have a repair facility based in the United States run by a Russian watchmaker with parts and service here. This helps avoid having to send these watches back to Lithuania or Russia.
We offer a FREE Two-year warranty on all Russian watches we sell. One-year on all others.
WATCHES WARRANTY
All watches sold by Russia2all.com are guaranteed to be genuine and in new condition (unless otherwise clearly defined in listing as factory repaired or a demonstration model).
Russia2all.com provides FREE Extended warranty coverage for two years from the date of purchase on all Russian watches. (One-year on all others). Please note: Watch repairs often take up to 3-months to complete following receipt of watch.
Our warranty covers the watch movement for the time period stated and excludes: watch case, watch bracelet, straps, crown/stem, glass, finishes, damage caused by excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations, or damage due to personal misuse or negligence. This warranty is valid only at Russia2all.com.
NOTE: Improper repair or warranty service performed by someone other than Russia2all.com will void this warranty.
WARRANTY Service Instructions:
Russia2all.com keeps detailed sales records so that we may better answer your questions regarding past purchases (such as warranty work or insurance appraisals in the event of loss).
Before sending your watch for service, please contact us by email or phone to obtain an RMA and provide the reason for your return. You will be asked to provide the following information:
- Your name
- Original invoice number
- Detailed description of the problem
- Your return address, phone number and e-mail address
You will need to return the watch in its original watch box and returned USPS - Priority Mail, Delivery Confirmation. All shipping and handling costs in connection with warranty service are the responsibility of the customer. For your protection, you should insure your watch for at least its purchase price.
If you have any questions, please contact our customer service by either calling 860-656-6154 or e-mailing us at info@russia2all.com
